We use online platforms, apps and websites to make managing your health easier.
Find out more about them and how to sign up below.
Patient Triage FAQs
What happens after I submit my online consultation request?
Once you submit your request, it will be dealt with by a trained triaging team.
A healthcare professional may call you or want to see you in person. Please answer the questions with as much detail as possible when submitting your request.If we require more information from you, we may reply asking for additional information.
How is my data used / protected?
When using Accurx’s products and services, the Healthcare Organisations retain their responsibilities as Data Controllers. Accurx acts as the Data Processor in line with its Data Processing Agreement.
Accurx has completed NHS England’s thorough assurance process so they can be bought/used by healthcare organisations in England. They comply with the high data privacy/security and clinical standards set in NHS England’s Digital Care Services Catalogue.
Accurx has successfully completed NHS Data Security and Protection Toolkit assurance (under NHS ODS code 8JT17), and both the Cyber Essentials and the Cyber Essentials Plus* certification.
It is also ISO27001 certified.
Accessing Patient Triage via the NHS App
You can find step-by-step instructions on using the NHS App here: Patient Support: How to access the NHS app | Accurx Help Centre