Making ordering prescriptions as easy as possible

Ordering repeat prescriptions

The quickest, safest way to order your repeat prescription is via SystmOne or the NHS App.

Using our online system (SystmOne)
Request via PATCHS
Using the NHS app

This account shows you all your repeat medicine and dosage and you can choose the ones you need. Please contact us if you need help to access our online system.

Contact us

If you are unable to order online or in person, please contact your usual pharmacy who can order for you.

Any problems, please telephone the surgery on 020 7834 6969

Other ways to access your prescription

In person

Please give a clear written request to reception. 

How to find us


Send your request to

By post

Supply a stamped addressed envelope and we will return your prescription can be returned via Royal Mail. 

We do not accept prescription requests by phone for safety reasons.

If you are unable to order online or in person, please contact your usual pharmacy who can order for you or alternatively, please email 

Please allow three full working days, excluding weekends and Bank Holidays, for your request to be processed. Any problems, please telephone the surgery on 020 7834 6969. 

Collecting your prescription 

Nominate a pharmacy

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy. 

Find your nearest pharmacy

Change your pharmacy

You can change your nominated pharmacy at any time:

  • On the app or website where you order repeat prescription
  • By submitting a PATCHS
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions

Collecting your prescription

You can usually collect your prescription from the pharmacy up to three working days after you have ordered it. 

Electronic Prescribing Service (EPS) 

The Practice is now able to send your repeat prescriptions electronically to a pharmacy of your choice. This will make ordering and collecting your prescriptions and easier. If you have not already selected a pharmacy of your choice, please notify a member of the team who can complete this for you on your next visit. 

  • EPS can save you time picking up your medicines. 
  • EPS gives you more choice of where to collect your prescription. 
  • EPS makes it easier to cancel and re-issue your prescription. 

As a surgery we are trying to reduce the burden on patients and so we have a pharmacy located on our ground floor. Should patients wish to have this as their pharmacy of choice, this may speed up the process of collection of prescriptions. 


The Practice is pleased to house three in-house Pharmacists, that contact patients for medication and annual reviews. If you have any queries with your medication, please speak to a member of our reception team to book a medication review appointment.  

For any minor illness, such as coughs, colds, sore throats or stomach issues, please visit your local Pharmacy for advice. 

Find out more about pharmacists here

Asking questions about your prescription 

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription. 
The NHS website has information on how your medicine works, 
how and when to take it, possible side effects and answers to 
your common questions. 

Go to Medicines A to Z (

Frequently asked questions

Patients on repeat medication will be asked to speak with our practice pharmacist or a GP at least once a year to review these regular medications and notification should they appear on your repeat slip. 

Please ensure that you book an appropriate telephone appointment to avoid unnecessary delays to further prescriptions. In some cases, patients may be under the case of the hospital however, we have a duty of care to complete your medication review.  

In some cases, patients may be under the case of the hospital however, we have a duty of care to complete your medication review.  

Find out more about prescription charges (


For old or unused medications, please take it to your local Pharmacy Do not put it in your household bin or flush it down the toilet. 

For sharps bins, please contact the local council for disposal only. 

Hazardous household waste | Westminster City Council 

A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. A prescription is a legal document for which the doctor, who has issued and signed it, is responsible. A doctor you see privately is unable to issue an NHS prescription. 

The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacists charge for supplying it. Our fee for issuing patients with a private prescription is £15. 

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as: 

  • coughs 
  • colds 
  • sore throats 
  • tummy trouble 
  • aches and pains 


They can also advise on medicine that you can buy without a prescription. 

Many pharmacies are open until late and at weekends. You do not need an appointment. 

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard. 

Learn more about Clinical Pharmacists here.