What is a “DNA”

Approximately 1 appointment ‘Did Not Attend’ (DNA) - i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel/change appointment.

The effects of these are:

  • An increase in the waiting time for appointments
  • Frustration for both staff and patients
  • A waste of resources
  • A potential risk to the health of the patient

 For more information please see our policy below.

 DNA Policy

 

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