England | Scotland | Wales | Northern Ireland | Ireland
Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Testing and tracing
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
People at high risk
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Pimlico Health at the Marven is working in line with the GP five year forward view, in making general practice more efficient, and sustainable.
How are we doing this?
Pimlico Health @ The Marven staff (those who answer incoming calls, and those who greet patients at the front desk) are trained in making every contact count and active signposting.
What is the need for this?
Such training is to enable and empower the staff to ask suitable and sufficient questions to ascertain information regarding the patients need for an appointment (This is not triage)
The questions asked (7 in total) enable them to find the most appropriate appointment, with the appropriate clinician within an appropriate time frame.
This allows the member of staff to take as much information down relating to the medical concern, which assists the clinician when the do see the patient, to understand what medical concern or condition they are presenting at the practice for.
**A patient may believe based on historical visits, and management of their conditions, that they require an appointment with a GP, when the system of clinical care has been evolving and changing and they may not require an appointment with a GP, but may need to see a nurse, pharmacist or a health care assistant, or even another provider for their medical concern.
Pimlico Health @ The Marven has a duty of care to signpost patients accordingly, and not to book an appointment with the GP because the patient demand stipulates so. This allows Pimlico Health @ The Marven to ensure that patient waiting times for appointments remain lower, that No show rates (DNA) remain lower, and that there is more flexibility in the capacity to cater for management of long term conditions and patients who are more vulnerable and require closer medical management.
Please note if you book appointments online please note the new guidance on the home page.
Any questions: Email us on: email@example.com
We offer patients many appointments and our aim is to ensure they are allocated the appropriate type of appointment to suit their medical needs.
Within the practice we offer:
Pre-booked Face to Face appointments - The call-handler may ask you for a reason for the visit.
Bookable up to one month in advance
For on-going medical conditions
The time of this appointment will vary dependent on the medical conditions being discussed; typically a standard appointment slot is 10 minutes.
This is bookable via online access, telephone and in person at the surgery.
Pre-booked Telephone appointments - The call-handler may ask you for a reason for the visit.
Usually for follow up on test results, or if a patient has medical questions that are not urgent, and do not require a face to face appointment.
Acute Clinic - The call-handler may ask you for a reason for the visit.
Urgent medical needs on a same day appointment
When the doors open at 8.30am in the morning
Subject to availability appointments vary daily
This is bookable in person at the surgery Monday-Friday
Anticipate long waiting times up to 2 hours
We are unable to guarantee the doctor of your choice.
Please give receptionist a brief outline of the medical concern you present with, this enables the GP to triage medical conditions appropriately.
Note that for this appointment the GP will only address the medical concern you present with.
Same Day Face to face appointment - The call-handler may ask you for a reason for the visit.
Urgent medical needs
Subject to availability - appointments vary daily.
This is bookable via online access, telephone from 8am in the morning)Monday-Friday.
Same Day Urgent Telephone appointments - The call-handler may ask you for a reason for the visit.
Urgent medical needs, perhaps where a patient is to unwell to visit the practice.
This is bookable via telephone (from 8am in the morning) Monday-Friday.
Hub appointments (at three sites across central London and Westminster) Pimlico Health @ The Marven is one Hub.
Pre-bookable appointments up to 7 days in advance from 6.30-8pm Monday-Friday and 8am-8pm on Weekends.
For those of a working age: (18-65 years).
Bookable via telephone and in person at the surgery.
**Pimlico Operates 10am-6pm on weekends - there are NO walk in appointments**
Your GP will only visit you at home if they believe that your medical condition requires it and will also decide how urgently a visit is needed, or you are housebound.
If you need a home visit please call the call the surgery, giving the telephone receptionist details of the medical condition you require GP assistance with.
You can be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
As part of the GP five year forward view, and utilising the transformation funds from NHS England, Pimlico Health @ The Marven is up-skilling its Telephone Call Handlers and Reception Teams to be able to actively signpost patients and assist them with care navigation.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
How to cancel:
Telephone call 020 7834 6969
Systmone Online if you do not have access please enquire further at reception.
As a practice we have a DNA – Did not attend policy, which highlights the importance of us monitoring and managing those who frequently do not attend appointment, but whom also fail to notify us.
The consequence of this can result in longer waiting times for all patient requiring appointments by up to 3 weeks, and may result in the patient being written to, and advised that they no longer have provisions to pre-bookable appointment.
If you already have a pre-booked appointment with any of our clinicians, please do not stand in the queue to see reception for arrival.
We have a self-check in screen to the left of the reception desk upon entry, and the patient will be able to arrive themselves entering in a few details.
You can self-check-in up to 15 minutes prior to your appointment, however if you are later than your scheduled appointment time you will need to see reception to rebook.
There is a ticketed system and a rope system to ensure that patients are filtered through as efficiently as possible.
We ask all patients to be respectful and mindful of special awareness, and to stand back form the desk and confidential area while another patient is there.
How we manage your sickness certificates
We expect patients to book their follow up appointment with a minimum 3 days prior to the expiry date of the current sickness certificate. This is applicable to patients who seek long term sickness and require the doctor to provide further sickness certification.
Please do not attend the practice on the expiry date of your sickness certificate, in anticipation of it being extended this same day, as we cannot guarantee a GP same day appointment for an item that is not deemed as urgent by our team of GPs.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
Your employer can ask you to confirm that you've been ill. You can do this by filling in a form yourself when you return to work. This is called self-certification.
If you're sick and off work for more than seven days, your employer will probably ask for proof of your illness. Most employers ask for a fit note from your GP.
However, this will also depend on your employer's company policy on sick leave (or sickness absence). This policy should tell you how many days you can be off sick before you need to provide proof of illness or a fit note.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Any questions: Email us on: firstname.lastname@example.org
Current Pimlico Health @ The Marven offers 64% of all pre-bookable appointments on line. This is 14% more than the 50% stipulated in core contract.
All pre-bookable appointments can be booked over the phone, or at the practice.
The practice demonstrates that there has been a 1% increase in 2017 of appointments available on the day.
Not showing for appointments
Pimlico Health @ The Marven is committed to providing high quality healthcare and services to patients. However there is an increase in demand as we grow in list size, and the populations’ health concerns grow. Many more patients now suffer with multiple health issues. We have a DNA policy that allows us to manage patients who repeatedly fail to show for appointments and inform us.
What is a “DNA”
Approximately 1 appointment ‘Did Not Attend’ (DNA) - i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel/change appointment.
The effects of these are:
For more information please see our policy below.
Copyright 2006 - 2020 My Surgery Website | Privacy & Usage | Edit | Staff Home | Site Map | Accessibility | Site T&C's | Service T&C's