How well we deliver
Any questions: Email us: email@example.com
Give us feedback, and help us continue to improve.
This is the Friends and Family test that NHSE introduced in 2014
See what current patients think of our surgery
All feedback and ratings are anonymous, click icon below to give us your rating:
Or rate us on Google Chrome (please note this is not anonymous)
Quality Care Commission CQC.
We underwent our CQC inspection in Dec 2015.
We were rated as good in many areas; were praised for the excellent work we had completed to date since the merge the year prior, it was noted that we needed to improve in one area which was safety.
We had another inspection on 3rd December 2019. Our Overall rating was Good. Click Link below to see full report on CQC website.
Please note that since the introduction of the friends and family test in 2014, Pimlico Health has taken the strategic decision to utilise the tool of supplied by “iWantGreatCare”. Currently we have >700 patients reviews, with an overall rating of 5 stars on the Friends and Family Test.
We have been commended by LMC for and CQC the way the practice embraced this approach through the use of the portal show we care what our patients think, and that their views based on their experiences matter to our practice.
Due to NHSE not correctly altering NHS Choices page to reflect our approach to patients feedback, we no longer signpost patients to this, nor do we reply to comments on there.
The practice has a duty of care to report all feedback monthly to NHSE and the “iWantGreatCare” allows us to fulfill that requirement as part of our contract.
The practice has been working hard over the last 6 months to improve its NHS Choices ratings, and level of input from patients on this feedback platform, currently sitting at 55 published forms of feedback.
While the practice has recognised that not all feedback is published, it continues to improve the rating, taking it from 2 stars 12 months ago to 3 stars currently.
The practice would like be rated 4 stars for delivery of care and health services by 2018.
The practice has taken the initiative to create the NHS Choices template onto card to allow patients to give their feedback in writing and the practice uploads on their behalf, thus ensuring that those who do not have access to internet, or do not have technical skills, still have an opportunity to give feedback.