We have a duty of care to our patients to ensure that should they require further tests, investigations or treatment that we signpost them to the appropriate provider for such a service.
Pimlico Health has a system of all patients referrals being sent via our Referral Manager . No referral will be made with out patient being seen/assessed prior by a clinician in our practice.
Our practice in embarking on a process of peer reviewing referrals (2nd clinical opinion) prior to them leaving the practice, to ensure they are send to the appropriate service accordingly.
If patients have any questions, or concerns regarding their referral they can either contact our Referrals Manager Brenda Slane via 020 7834 6969 or firstname.lastname@example.org, alternatively if patients are chasing the status of a referral, they may wish to chase the referred to provider in the first instance.
Patients must note that if they DNA such appointments they refer, this will affect their waiting time for their appointment, and some providers may move you back to the end of the waiting list (which is a max 18 weeks in accordance with Dept. of Health) guidance.
There are a number of services patients can now self refer onto such as;
IAPT | MSK | NDPP
Patients can be referred for services at Pimlico Health @ The Marven, please see our clinics and services page, as it covers out of hospital such as Diabetes, and the NHSE contracts such as Minor Surgery.
Single Point of Access (SPA)
If clinically appropriate, referrals for the above specialities should be made direct into community services. All referrals will be clinically triaged and re-directed to secondary care if needed.
Other Community Providers
All other community referrals (for example podiatry) should be sent via the Referral Wizard to the relevant provider.
Care Coordination Service
All secondary care referrals that do not fall under the above SPA speciality areas must be sent via the Referral Management Service within the Care Coordination Service (CCS) at CLH which will deal with secondary care referrals only.