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Current Pimlico Health @ The Marven offers 64% of all pre-bookable appointments on line. This is 14% more than the 50% stipulated in core contract.
All pre-bookable appointments can be booked over the phone, or at the practice.
The practice demonstrates that there has been a 1% increase in 2017 of appointments available on the day.
Not showing for appointments
Pimlico Health @ The Marven is committed to providing high quality healthcare and services to patients. However there is an increase in demand as we grow in list size, and the populations’ health concerns grow. Many more patients now suffer with multiple health issues. We have a DNA policy that allows us to manage patients who repeatedly fail to show for appointments and inform us.
What is a “DNA”
Approximately 1 appointment ‘Did Not Attend’ (DNA) - i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel/change appointment.
The effects of these are:
- An increase in the waiting time for appointments
- Frustration for both staff and patients
- A waste of resources
- A potential risk to the health of the patient
For more information please see our policy below.