If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
How to cancel:
Telephone call 020 7834 6969
Systmone Online if you do not have access please enquire further at reception.
As a practice we have a DNA – Did not attend policy, which highlights the importance of us monitoring and managing those who frequently do not attend appointment, but whom also fail to notify us.
The consequence of this can result in longer waiting times for all patient requiring appointments by up to 3 weeks, and may result in the patient being written to, and advised that they no longer have provisions to pre-bookable appointment.