In 2018 Pimlico Health @ The Marven will be producing a navigation pack for patients to know where to be signposted locally for medical and non -medical matters.
The practice will have an electronic version of this pack accessible from this page also, making it easier for patients to get such information on the go.
Please note if you book appointments online please not the new guidance on the home page.
Any questions: Email us on: firstname.lastname@example.org
We offer patients many appointments and our aim is to ensure they are allocated the appropriate type of appointment to suit their medical needs.
Within the practice we offer:
Pre-booked Face to Face appointments
Bookable up to one month in advance
For on-going medical conditions
The time of this appointment will vary dependent on the medical conditions being discussed; typically a standard appointment slot is 10 minutes.
This is bookable via online access, telephone and in person at the surgery.
***Please note that from the 18th March 2017 there will be pre-bookable appointments available to patients 7 days in advance for GPs and up to 14 days in advance for Nurses.***
Pre-booked Telephone appointments
Usually for follow up on test results, or if a patient has medical questions that are not urgent, and do not require a face to face appointment.
Same Day Face to face appointment (Walk-In)**
Urgent medical needs
Morning walk in appointment (open at 8.30am in the morning)
Subject to availability appointments vary daily.
This is bookable in person at the surgery Monday-Friday.
Anticipate long waiting times up to 2 hours
We are unable to guarantee the doctor of your choice.
Please give receptionist a brief outline of the medical concern you present with, this enables the GP to triage medical conditions appropriately.
Note that for this appointment the GP will only address the medical concern you present with.
*** Please note that from 18th March 2017 walk-in appointments are not available at weekends***
Same Day Face to face appointment
Urgent medical needs
Subject to availability - appointments vary daily.
This is bookable via online access, telephone (from 8am in the morning)Monday-Friday.
Same Day Urgent Telephone appointments
Urgent medical needs, perhaps where a patient is to unwell to visit the practice.
This is bookable via telephone (from 8am in the morning) Monday-Friday.
Daily Commuter appointments
Pre-bookable appointments 7 days in advance from 6.30-8pm Monday-Friday.
For those of a working age: (18-65 years).
Your GP will only visit you at home if they believe that your medical condition requires it and will also decide how urgently a visit is needed, or you are housebound.
If you need a home visit please call the call the surgery, giving the telephone receptionist details of the medical condition you require GP assistance with.
You can be visited at home by a community nurse if you are referred by your GP.
You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
How to cancel:
Telephone call 020 7834 6969
Systmone Online if you do not have access please enquire further at reception.
As a practice we have a DNA – Did not attend policy, which highlights the importance of us monitoring and managing those who frequently do not attend appointment, but whom also fail to notify us.
The consequence of this can result in longer waiting times for all patient requiring appointments by up to 3 weeks, and may result in the patient being written to, and advised that they no longer have provisions to pre-bookable appointment.
If you already have a pre-booked appointment with any of our clinicians, please do not stand in the queue to see reception for arrival.
We have a self-check in screen to the left of the reception desk upon entry, and the patient will be able to arrive themselves entering in a few details. You can self-check-in up to 15 minutes prior to your appointment, however if you are later than your scheduled appointment time you will need to see reception to rebook.
How we manage your sickness certificates
We expect patients to book their follow up appointment with a minimum 3 days prior to the expiry date of the current sickness certificate. This is applicable to patients who seek long term sickness and require the doctor to provide further sickness certification.
Please do not attend the practice on the expiry date of your sickness certificate, in anticipation of it being extended this same day, as we cannot guarantee a GP same day appointment for an item that is not deemed as urgent by our team of GPs.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
Your employer can ask you to confirm that you've been ill. You can do this by filling in a form yourself when you return to work. This is called self-certification.
If you're sick and off work for more than seven days, your employer will probably ask for proof of your illness. Most employers ask for a fit note from your GP.
However, this will also depend on your employer's company policy on sick leave (or sickness absence). This policy should tell you how many days you can be off sick before you need to provide proof of illness or a fit note.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
Statement of Fitness for Work - ’Fit Note'
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced)
Any questions: Email us on: email@example.com
Current Pimlico Health @ The Marven offers 64% of all pre-bookable appointments on line. This is 14% more than the 50% stipulated in core contract.
All pre-bookable appointments can be booked over the phone, or at the practice.
The practice demonstrates that there has been a 1% increase in 2017 of appointments available on the day.
Not showing for appointments
Pimlico Health @ The Marven is committed to providing high quality healthcare and services to patients. However there is an increase in demand as we grow in list size, and the populations’ health concerns grow. Many more patients now suffer with multiple health issues. We have a DNA policy that allows us to manage patients who repeatedly fail to show for appointments and inform us.
What is a “DNA”
Approximately 1 appointment ‘Did Not Attend’ (DNA) - i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel/change appointment.
The effects of these are:
For more information please see our policy below.
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