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Not showing for appointments

Not showing for appointments

Pimlico Health @ The Marven is committed to providing high quality healthcare and services to patients. However there is an increase in demand as we grow in list size, and the populations’ health concerns grow. Many more patients now suffer with multiple health issues. We have a DNA policy that allows us to manage patients who repeatedly fail to show for appointments and inform us.

 

What is a “DNA”

Approximately 1 appointment ‘Did Not Attend’ (DNA) - i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel/change appointment.

The effects of these are:

An increase in the waiting time for appointments

Frustration for both staff and patients

A waste of resources

A potential risk to the health of the patient

  

For more information please see our policy below.

DNA policy

  Current practice education regarding DNA’s.

 Poster

Poster

 Current cost of DNAs to the practice

 

 

1 year statistics

 

Appointments

Time in Hours

Cost

Doctors

2278

437

£ 39,297.00

Nurse

782

231

£   6,933.00

HCA

1575

338

£   5,073.25

Totals

4635

1006

£ 51,303.25



 
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