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Practice Policies

General Data Protection Regulations

What Personal information Pimlico Health @ The Marven holds:

  • Address, legal representative, emergency contact details
  • Any contact the surgery has had with the patient, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about the patient’s health
  • Details about the patient’s treatment and care
  • Results of investigations such as laboratory tests, x-rays etc
  • Relevant information from other health professionals, relatives or those who care for the patient
  • The patient’s records will be retained in accordance with the NHS Code of Practice for Records Management

 

Who this information may be shared with:

In order to deliver and coordinate your health and social care, we may share information with the following organisations:

  • NHS Trusts / Foundation Trusts
  • GP’s
  • NHS Commissioning Support Units
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • NHS Digital
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police & Judicial Services
  • Other ‘data processors’ which you will be informed of

 Legitimate interests

We process your personal data when necessary to pursue our legitimate interests in the following:  

  • sending you some types of direct marketing (regarding new or current services), including by email and post
  • responding to your comments or complaints
  • undertaking, or inviting you to take part in, market research
  • querying whether you have had an issue completing an online form
  • preventing, investigating and/or reporting fraud, terrorism, misrepresentation, security incidents or crime
  • using incident reports and CCTV footage to: protect the security of our patients and staff
  • managing legal claims, compliance, regulatory and investigative matters
  • processing job applications

GDPR Patient Privacy Policy

GDPR Patient Processing Policy

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

In order to ensure your feedback is handled efficiently and in line with NHSE COmplaints handling, our feedback policy is as detailed below.

Patient Complaints Policy.doc

Zero Tolerence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Zero Tolerence to abusive behaviour V2 2017.pdf



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