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Care Quality Commission (CQC)

Quality Care Commission

Pimlico Health @ The Marven welcomes the news that we will undergo a CQC inspection on 24th October 2017 to re-assess our deliery of care.

Please take a moment to complete a CQC feedback card located at reception.

 

CQC have key line of enquiry about all care services delivered by the ptactice:

Are they safe?

Safe: you are protected from abuse and avoidable harm.

Are they effective?

Effective: your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.

Are they caring?

Caring: staff involve and treat you with compassion, kindness, dignity and respect.

Are they responsive to people's needs?

Responsive: services are organised so that they meet your needs.

Are they well-led?

Well-led: the leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.

 

 

For more information on CQC click the link below

http://www.cqc.org.uk/about-us

To Pimlico Health @ The Marven preveous full report please click on the CQC Logo below.

What we get assessed on

A good service provides care that answers our five key questions in the following ways.

Safe: you are protected from abuse and avoidable harm.

Effective: your care, treatment and support achieve good outcomes, helps you to maintain quality of life and is based on the best available evidence.

Caring: staff involve ad treat you with compassion, kindness, dignity and respect.

Responsive: services are organised so that they meet your needs.

Well-led: the leadership, management and governance of the organisation make sure its providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture

 

Action Plan for the areas that require improvement with in the safety element

Clinical waste management (waste collection) has now been increased to two weeks

Legionnaires risk assessment has now been completed and we are currently implementing a purging/ descaling plan

Staff will be trained on the implementation of emergency action plans

Emergency Equipment checks will be signed off (inclusive of items such as AED Machines)

We are very thankful to the CQC inspectors who visited us for their honesty and diligence and appreciate the on-going rapport and relations that we have has post inspection.

As a practice the Business Manager would like to extend Sincerest of gratitude to the entire work force for their contribution to the delivery of care for our patients and assistance in maintaining and improving standards of compliance in accordance with the CQC plan.

 

As a practice the Business Manager would like to extend Sincerest of gratitude to the entire work force for their contribution to the delivery of care for our patients and assistance in maintaining and improving standards of compliance in accordance with the CQC plan.

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